Quality and performance monitoring

Both Chelsea and Westminster and West Middlesex University hospitals are committed to providing a safe environment for patients and staff where high quality care can be delivered.

Our goal is to:

• improve health outcomes
• increase clinical effectiveness
• enhance patient experience
• translate our learning into better outcomes for everyone using our services

We take information from a variety of sources—learning from our Trust’s quality improvement programme, from patients, from our staff and volunteers, from our partners in the NHS and beyond, from regulators and from national guidance. We use this information to continuously improve quality and maintain consistently high standards of care.

How we monitor performance

The Trust Performance and Quality Report publishes our performance in key Trust activities each month.

Previous reports are included in the Trust Board meeting archive.

Compliments and comments

Everyone has the right, under the NHS constitution, to provide feedback on the health services they use. While we always appreciate hearing about what we have done well, we also want to know what we could improve and what matters most to you.

Sharing your views, whether a compliment, comment or complaint, helps us understand our strengths, learn from our mistakes and prevent them from happening again to others.

We hope our patients are satisfied with the care and treatment they receive. We highly value your feedback and use it to refine and improve the services we provide.

If you have any comments or suggestions, whether positive or negative, please contact us via the Patient Advice and Liaison Service (PALS).

Further information

Find out more about our approach to quality and safety in these documents:

• Quality Strategy 2019–25
• Nursing and Midwifery Strategy 2018–21
• Patient and Public Engagement Strategy 2023–26
• Therapy Strategy 2018–21

You can also read our annual quality reports, which we use to report on quality and show improvements in the services we provide. The quality of services is measured by looking at patient safety, effectiveness of treatments and patient feedback.