Quality priorities

What are our quality priority programmes?

The quality priority programmes for 2024/25 are initiatives established by the Trust to improve various aspects of healthcare delivery. These programmes focus on four key areas:

• Patient safety
• Patient experience
• Clinical effectiveness
• Addressing health inequalities

These programmes were identified through a thorough review of improvement opportunities and data sources, including GIRFT (getting it right first time), the model hospital, claims, complaints, incidents and national audit data. Each programme is aligned with a specific division within the Trust for implementation, with progress monitored quarterly.

1. Deteriorating patient (PEWS)

Division

West London Children's Healthcare

Aim

Roll out a digital Paediatric Early Warning System (PEWS) to improve monitoring and timely response to deterioration in children.

Measures

• Complete testing and implementation of the digital system
• Audit effectiveness post-implementation
• Align with NHSE Digital PEWS standards

Priority 2: Implementation of NatSSIPs2

Division

Planned Care

Aim

Standardise safety processes for invasive procedures through adoption of LocSSIPs across all specialties.

Measures

• Track incident reductions via WHO checklist audits
• Monitor compliance with LocSSIPs
• Align with national NatSSIPs2 standards

Priority 3: Violence and aggression

Division

Emergency and Integrated Care

Aim

Support staff and patients through initiatives addressing workplace violence, prevention and psychological safety.

Measures

• Deliver Level 2 conflict resolution training in high-risk areas
• Track incident reports and staff survey feedback
• Establish safety champions and guardians in all divisions

Priority 4: Reducing medication incidents

Division

Clinical Support Services

Aim

Reduce the percentage of medication incidents causing moderate harm or higher.

Measures

• Develop a Critical Omitted Doses Dashboard
• Promote safer anticoagulant prescribing
• Keep moderate harm incidents at or below 1% of all medication-related incidents

Priority 5: Single Delivery Plan

Division

Specialist Care

Aim

Deliver all 43 actions in the NHS Single Delivery Plan for maternity care, focused on safety, workforce and personalised care.

Measures

• Reduce remaining amber/red-rated actions to zero by year end
• Embed cultural safety, continuous learning, and equity in care
• Report quarterly to executive management board on progress

Priority 6: Dementia

Division

Corporate

Aim

Improve dementia care through better screening, carer involvement and staff education.

Measures

• 90% of patients aged 75+ screened within 72 hours
• Achieve 75% Tier 2 dementia training compliance in year one, 95% in year two
• Develop integrated care pathways and a dementia framework