Feedback and our MNVPhttps://www.chelwest.nhs.uk/services/maternity/feedbackhttps://www.chelwest.nhs.uk/++resource++plone-logo.svg
Feedback and our MNVP
Welcome to our Maternity and Neonatal Voices Partnership
What is the MNVP?
Our Maternity and Neonatal Voices Partnership (MNVP) is a service user-led group that brings together service users, staff and other stakeholders to plan, review and improve maternity and neonatal care. We listen to women, birthing people and their families and ensure that those voices are at the heart of decision-making in maternity and neonatal services by being embedded within the leadership of provider trusts and feeding into the Local Maternity and Neonatal System (LMNS). This influences improvements in the safety, quality and experience of maternity and neonatal care.
MNVP Members
Members of our partnership include:
women, birthing people and families from a variety of communities, cultures and backgrounds that reflect the diversity of our local population.
midwives, nurses, health visitors, medics and managers
members of the wider community such as birth workers and charities
Who are the MNVP Leads?
Farhanah Khan (Maternity Lead)
Susan Ibuanokpe (Maternity Lead)
Helen Fairlie (Maternity Lead)
Abbie Mason-Woods (Neonatal Lead)
We need you!
We would love to welcome you into our partnership, however involved you'd like to be.
Perhaps you'd like to share your feedback on your maternity or neonatal experience with us, either via email or over the phone.
Perhaps you'd like to put some faces to names and join one of our virtual coffee mornings, in-person socials or bi-monthly MNVP meetings (where you can hear first-hand from Trust staff about improvements being made to our services). Babies, children and pets are always welcome!
Or perhaps you'd like to go so far as to visit the hospitals with us to make improvement recommendations, or help us co-produce leaflets, posters, letters and more, using your own experiences to help improve those of others.
Please drop us an email below to join our partnership, and follow us on Instagram to find out what events and projects we have coming up.
Our Mission Intent and Values
Our Maternity and Neonatal Voices Partnership is here to put women, birthing people and their families, at the heart of all decision making in Maternity and Neonatal services, with an aim to plan, review and improve services for all.
As a team, we will foster listening relationships that Never assume someone’s experience. And we understand that we might need to actively seek out those who are under-represented, or seldom heard in order to ensure they are heard too.
We belieVe that women and birthing people are experts on their own care, and we know equity is crucial. That means every single Person having the same fair access to Maternity and Neonatal Services.
How to contact the MNVP
We can be contacted by email or find us on social media.
Other ways to communicate feedback or comments to the hospitals:
Please speak to your midwife or clinician if you need support while you are in hospital.
Patient Advice and Liaison Service (PALS)
Please tell us what you liked or what you did not like about our services and facilities by completing the PALS feedback form. If you would prefer to speak to someone about your experience, please call our PALS team on 020 3315 6727 (Chelsea) or 020 8321 6261 (West Mid).
NHS Friends and Family Test (FFT)
After your baby’s birth you will be invited to complete the FFT. You may be asked while you are still in hospital, or you may be contacted within the 48 hours of going home by text message, phone call or post.
NHS.uk
We encourage you to leave feedback at NHS.uk (formerly NHS Choices)—please do this online for the hospital where you received the majority of your care:
