Paediatric transition to adult audiology services
Welcome to the Adult Audiology department at West Middlesex University Hospital. You have now transitioned from the Paediatric Hearing Aid services to the Adult Hearing Aid services. As part of this transition we received a letter from your GP for a reassessment of your hearing and an appointment has been booked for you by your GP practice.
These appointments can be booked at West Middlesex University Hospital or any of our outreach clinics at Feltham Centre for Health, Teddington Memorial Hospital or Whitton Corner Health and Social Care Centre. At this reassessment appointment, we will carry out a full audiological assessment (patient history, ear examination & hearing test). Currently our department supply Sivantos hearing aids. If you are happy with your Paediatric hearing aid, you can continue to use them however if it becomes faulty, we will have to switch your hearing aid over to Sivantos. You will also receive a Guidance Book with all the details you need.
After your reassessment, you will have a follow up to see how you are getting along with your Hearing Aid. This can be done either during a booked 30-minute appointment with an Audiologist or you can choose to receive a phone call. The Audiologist will discuss this with you at your reassessment appointment. After your follow up appointment, we recommend you have a reassessment every three years. For your three year review you will need to request a reassessment referral from your GP each time. Please note adult NHS Audiology services does not carry out annual reassessments.
For any maintenance on your hearing aid, you must book a repair appointment. We can offer you an emergency appointment within 48 hrs. at West Middlesex University Hospital (limited availability). You can also choose a specific day (Monday – Friday) and outreach clinic if required, if there is still availability. For any Adult Audiology service appointment, you must contact the Audiology Reception at West Middlesex Hospital. Please note our Audiology services at the outreach clinics are only available on the following days:
- Feltham: Wednesdays depending on availability
- Whitton: Monday or Tuesdays depending on availability
Please note these clinics can get booked up in advance. If you wish to be seen at one of these clinics you must request this every time you phone for an appointment. If you do not request this, you will receive an appointment at West Middlesex University Hospital by default. You need to contact the Audiology reception at West Middlesex to book an appointment for these locations.
If you need a retube of your hearing aid mould or Signia replacement life tubes, you can walk-in to the Audiology Reception at West Middlesex Hospital (there is a 24hr turnaround for this service). You can also phone us to have these posted out to you if you are able to do this yourself.
If you require to be seen at the Feltham Health Centre, you need to contact the Audiology reception at West Middlesex to book an appointment for this location.
You can collect hearing aid batteries with your battery book at:
- Main reception desk at entrance of West Middlesex University Hospital
- Audiology reception desk at West Middlesex University Hospital (OPD 5)
- St. David’s Practice at Feltham Centre for Health
Alternatively, you can collect batteries from other local clinics. Please consult your Hearing Aid Guidance Book which will be issued to you at the reassessment appointment r see our website for further details. We can also post these out to you upon request.
Assistive Listening Devices:
We can carry out an assessment for a loop system / echo link device for your television or amplified doorbell. Please request an assessment for these devices from the Audiology Reception at West Middlesex University Hospital. Please note this service cannot take place at any of our outreach clinics.
After the assessment, we will send a form of to the relevant Social Services team in either Hounslow or Richmond. They will then contact you to arrange delivery & instalment if relevant. If the devices break down you must contact the Social Services team for replacement or maintenance.
- Hounslow Adult Social Care: 020-8583-3100 / adultsocialcare@hounslow.gov.uk
- Richmond Adult Access Team: 020-8891-7971 / adultsocialservices@richmond.gov.uk
- Ealing Deafplus: 0756 4500 534
Our contact details are:
Address: Outpatients 5, 1st Floor, East Wing, West Middlesex University Hospital, Twickenham Road, Isleworth, TW7 6AF.
Telephone: 020-8321-5681
Email: caw-tr.wm-audiologydepartment@nhs.net
Audiology reception opening hours (for enquiries only):
- Monday – Thursday: 8:30 – 12:30pm & 1:30pm – 5:00pm
- Fridays: 8:30 – 12:30pm & 1:30 – 4pm
- Saturdays*: 8:30 – 12pm (phone consultations only)
*Please note that we are not open on any Saturdays linked to a bank holiday weekend*
**Patients are seen by an appointment ONLY!! Unless you require just a retube**