Wards and departments
Visitors—please note that we operate protected mealtimes:
- On adult wards lunchtime is from 12:30–1:30pm
- On children's wards lunchtime is from 12–1pm
Chelsea and Westminster Hospital
Wards
Visiting times 10am–9pm except as noted.
| Ward (specialty) | Floor/lift bank | Telephone |
|---|---|---|
| Acute Assessment Unit (general medicine) | 4/B | 020 3315 8525/ 8509 |
| Annie Zunz Ward (gynaecology) | 4/B | 020 3315 3905/ 3906 |
| Apollo Ward (children’s surgery) | 1/B | 020 3315 3610 |
| Burns Unit (adult burns) | 5/C | 020 3315 8611/ 2500 |
| Chelsea Wing (private inpatients) | 4/D | 020 3315 8409/ 3596 |
| David Erskine Ward (general medicine/respiratory) | 4/D | 020 3315 8551/ 5835 |
| David Evans Ward (elective surgery) | 5/D | 020 3315 8521/ 8522 |
| Edgar Horne Ward (general medicine) | 4/D | 020 3315 8512/ 8511 |
| Intensive Care Unit/ICU (intensive and high dependency care)—see note 1 | 5/B | 020 3315 4331 |
| Neptune Ward (adolescent/children’s neurology, dermatology, other medical) | 4/C | 020 3315 8866/ 8865 |
| Lord Wigram Ward (orthopaedics, general surgery) | 3/D | 0203 315 8523/ 8524 |
| Mars Ward (children’s burns) | 1/C | 020 3315 3706 |
| Mercury Ward (children's gastroenterology, general surgery) | 1/C | 020 3315 8685 |
| Nell Gwynne Ward (stroke, neurology rehabilitation) | 4/B | 020 3315 8432/ 8431 |
| Neonatal Intensive Care Unit/NICU (neonatal care)—see note 2 | 3/B | 020 3315 3052/ 3078/ 3079 |
| Nightingale Ward (general medicine) | 4/B | 020 3315 8500 |
| Rainsford Mowlem Ward (care of the elderly, frailty, general medicine) | 3/C | 020 3315 8532 |
| Ron Johnson Ward (HIV, oncology) | 2/B | 020 3315 8514/ 8540 |
| Saturn Ward (children’s day cases)—see note 3 | 1/B | 020 3315 3536 |
| St Mary Abbots Ward/Surgical Assessment Unit (general surgery, colorectal) | 5/C | 020 3315 8602 |
- Note 1: Visiting 10am–10pm—at other times, please discuss with the team
- Note 2: Visiting 24/7 for parents/carers—other visitors 3pm–7pm for one nominated visitor per day. Note we can only accommodate one parent/care to stay overnight
- Note 3: 1 parent/carer/guardian can accompany patient
Maternity services
Contact—call 020 3315 6000:
- Option 1: Women in labour/urgent queries
- Option 2: Birth Centre
- Option 3: Appointments/non-urgent queries
- Option 4: Antenatal queries
Visiting times:
- 24/7: One primary support person can be with you during labour, birth and after the baby is born
- 2–8pm: One secondary support person can visit
- 8am–8pm: One adult support person can visit on Josephine Barnes (antenatal) ward
- 3–5pm: Children of the parents can visit on Josephine Barnes (antenatal) and Ann Stewart (postnatal) wards
| Ward/department (specialty) | Floor/lift bank | Telephone |
|---|---|---|
| Ann Stewart Ward (postnatal) | 3/D | 020 3315 7858 |
| Birth Centre (maternity) | 3/B | 020 3315 6000 (option 2) |
| Elizabeth Suite/Early Pregnancy Unit (early pregnancy and acute gynaecology) | 4/B | 020 3315 5073/ 5070 (clinical) |
| Josephine Barnes Ward (antenatal) | 3/C | 020 3315 7802 |
| Labour Ward (maternity) | 3/B | 020 3315 7855 |
| Simpson Unit (maternity recovery) | 3/C | 020 3315 6000 |
Departments
| Department (specialty) | Floor/lift bank | Telephone |
|---|---|---|
| A&E/Urgent Care Centre (emergency care) | G (separate entrance next to main entrance) | 020 3315 8080 |
| Assisted Conception Unit (fertility) | 4/D | 020 3315 8585 |
| Daniel Turner Dermatology Unit (dermatology) | 1/D | 020 3315 3248 |
| Diagnostic Centre (cardiology, neurophysiology, lung function, endoscopy) | 2/B | 020 3315 4020 |
| George Watts Day Care (dermatology) | G/D | 020 3315 5402 |
| Gazzard Day Unit (HIV/haematology/oncology) | 2/B | 020 3315 5626 |
| Ambulatory Emergency Care (general medicine) | G/D | 020 3315 3265 |
| Treatment Centre (day surgery) | G (entrance on Nightingale Place) | 020 3315 8465 |
Other services
| Service | Floor/lift bank | Telephone |
|---|---|---|
| Chapel—24/7 | 1/C | 020 3315 8083 |
| CW Medicines Outpatient Pharmacy—Mon–Fri 9am–6pm (7:30pm Wed)/Sat–Sun 10am–4pm | G/C | 020 3315 8515 |
| Friends Shop—Mon–Fri 9am–5pm | G/B | 020 3315 2414 |
| Macmillan Cancer Information and Support Centre—Mon–Fri 9am–5pm (6pm Mon) | LGF/C | 020 3315 2386 |
| PALS (Patient Advice and Liaison Service)—Mon–Fri 9am–4pm | G/B | 020 3315 6727 |
| Restaurant—7am–3pm | LGF/C | - |
West Middlesex University Hospital
Wards
Visiting times 10am–9pm except as noted.
| Ward (specialty) | Building/floor | Telephone |
|---|---|---|
| Acute Assessment Unit/AAU (general medicine) | Main/1 | 020 8321 6535/6730 |
| Acute Medicine Unit/AMU 1 and 2 (general medicine) | Main/1 | 020 8321 6535/6730 |
| Crane Ward (care of the elderly) | Marjory Warren/1 | 020 8321 5454/5453 |
| Haematology Oncology Day Unit | Marjory Warren/B | 020 8321 5474 |
| Intensive Care Unit/ICU (intensive and high dependency care)—see note 1 | Main/1 | 020 8321 5833/ 5834 |
| Kew Ward (general medicine) | Marjory Warren/B | 020 8321 5265 |
| Lampton Frailty Ward (frailty care) | Marjory Warren/1 | 020 8321 5783 |
| Marble Hill 1 Ward (general surgery) | Marjory Warren/G | 020 8321 5259/ 6388 |
| Marble Hill 2 Ward (general surgery) | Marjory Warren/G | 020 8321 6332/ 5388 |
| Osterley 1 Ward (orthopaedics) | Main/3 | 020 8321 5345/ 5346 |
| Osterley 2 Ward (general surgery) | Main/3 | 020 8321 6016/ 6815 |
| Redlees Ward (stroke, stroke rehabilitation) | Marjory Warren/B | 020 8321 6640 |
| Richmond Ward (general surgery) | Main/1 | 020 8321 5343 |
| Special Care Baby Unit/SCBU (neonatal care)—see note 2 | Queen Mary Maternity Unit | 020 8321 5944 |
| Starlight Ward (children’s services) | Main (East Wing)/3 | 020 8321 6172/ 5362 |
| Sunshine Day Unit (children's services) | Main (East Wing)/3 | 020 8321 5851 |
| Syon 1 Ward (cardiology, heart failure) | Main/2 | 020 8321 6945 |
| Syon 2 Ward (respiratory medicine) | Main/2 | 020 8321 6773/ 5923 |
- Note 1: Visiting 10am–10pm—at other times, please discuss with the team
- Note 2: Visiting 24/7 for parents/siblings—other visitors 3pm–7pm for one nominated visitor per day
Maternity services
| Ward (specialty) | Building/floor | Telephone |
|---|---|---|
| Labour Ward (maternity) | Queen Mary Maternity Unit | 020 8321 5946/ 5947 |
Visiting times:
- 24/7: One primary support person can be with you during labour, birth and after the baby is born
- 2–8pm: One secondary support person can visit
- 8am–8pm: One adult support person can visit on the antenatal ward
- 3–5pm: Children of the parents can visit on the antenatal and postnatal wards
Departments
| Department (specialty) | Building/floor | Telephone |
|---|---|---|
| A&E/Urgent Care Centre (emergency care) | Main (north side entrance) | 020 8321 5730/ 5729 |
| Day Surgery (general surgery) | Main/1 | 020 8321 5886/ 6099/ 5064 |
Other services
| Service | Building/floor | Telephone |
|---|---|---|
| Chapel—24/7 | Main/G | 020 8321 5447 |
| Outpatient Pharmacy—Mon–Fri 9:15am–5:30pm | Main/G | 020 8321 6930 |
| PALS (Patient Advice and Liaison Service)—Mon–Fri 10am–4pm | Main/G | 020 8321 6261 |
| Rumbles Restaurant—Mon–Fri 7:30am–3pm/Sat–Sun 7:30am–2:30pm | Main/G | - |
Sexual health services
Clinics
- 10 Hammersmith Broadway
- 56 Dean Street
- John Hunter Clinic
- Sexual Health Hounslow—Twickenham House, Heart of Hounslow, Feltham Centre for Health
Services for people living with HIV
Protected mealtimes
Hospital inpatients benefit from the protected mealtimes scheme on a number of wards. This means wards are kept very quiet at mealtimes—giving patients the chance to eat their food in peace.
As well as changes in the work patterns of staff to ensure that mealtimes can be quiet and stress-free, hospital visitors are also asked to play their part by giving patients the time and space to eat their meals.
The protected mealtimes scheme—which is part of an NHS-wide initiative from the Department of Health—has been designed by a multidisciplinary group including nurses and other staff including radiologists, speech and language therapists and dietitians.
Lunchtime and suppertime have been designated as protected mealtimes. During these times, ward staff, doctors and other staff will avoid routine drug rounds, ward rounds, treatments and assessments. Emergency or essential care will not be affected by the scheme.
Visitors are asked to observe protected mealtimes and leave the wards unless they are helping a patient to eat or where their absence would upset the patient.
Access for disabled patients
There are parking bays in both hospital’s car parks for disabled people. If you have difficulty when you arrive at the hospital please ask for assistance at main reception.
Drivers may take elderly and disabled patients to the main entrance, but this is a drop-off point only. Anyone parking in this area may be ticketed or clamped.
The front desk, PALS office, outpatient reception areas and pharmacy have induction loops for the hard of hearing.